Client Care

Savills team | Mill Stream House, Oxford

Build Warranty

As a developer, we build to the highest standards, ensuring that the homes we create are done so with precision, care and attention.

We also understand that it is important for our clients to enjoy the complete peace of mind offered by a comprehensive building defects insurance package.

Mill Stream House apartments are covered by the BLPSECURE policy, lasting for up to 12 years*, designed to cover the homeowner against critical structural defects in the property that were not discovered prior to completion and which may be expensive to put right. It is similar to new homes warranty products but differs in that a buyer can be compensated for the specific benefits set out in the insurance policy without necessarily requiring the builder to fix the defect first. And unlike other products it covers the first two years.**

* Dependent upon date of Legal Completion

** Water ingress is covered after the first year

The Buying Process

As well as helping you decide which property is best suited to your needs, our Sales Consultants can also introduce specialist legal and financial expertise, and will be on hand to smooth the buying process. 

For added peace of mind, we arrange for you to have a personal pre-occupation inspection of your
apartment before legal completion, and aim to correct any minor ‘snags’ before you move in.

Upon handover, one of our Home Demonstration Consultants will demonstrate the key features and appliances included within your apartment.

Aftercare

Customer satisfaction is important to us and therefore all our apartments come with the added benefit of an easily accessible aftercare and information service.

As a resident of Mill Stream House you will have exclusive access to a Home Log Book, an innovative property information system that tells you everything you need to know about your property including user friendly instructions for the essential appliances within your home.

Home Log Book

Home Log Book comprises an easy reference online guide to your apartment, on a secure web based system, which stores information specific to each apartment, (such as floor plans, legal documentation and even colour choices and specification details.)

Having all of the property’s technical data stored in one place with private, password protected access, means you can reference key information without the need to keep bulky manuals, which could become damaged or lost. Being digital ensures you have access to your information 24/7.